Help

Browse our frequently asked questions. If you can’t find the answer to your problem, contact us, or post your message on our forum.

Contact Details

ACLS Training Services Ltd. (trading as Code Blue)
16, Highland Avenue
The Park,
Cabinteely
Dublin 18

Tel: +35312353317

Company Info

ACLS Training Services Ltd.

Trading as Code Blue

CRO Number

Director: Thomas Giffney.

Cancellation Policy

Your place is not secure until we receive your payment. If the course if fully booked by the time payment is received, you will have a full refund or after discussion with Code Blue, your payment may be used to transfer to another course.

Textbook: Your course pack (Textbook, CD-ROM, reference handbook, MCQs etc, where applicable) will be delivered by courier to your WORK address 4 weeks before the course or, if within 4 weeks of the course, as soon as we receive your payment. This is to prevent missed deliveries to your HOME address

Cancellation: If you cancel at least 4 weeks before the course you will get a full refund, on return of the training materials pack (textbooks, CD-ROM etc).

1-Day ACLS, APLS or MIMMS students who have activated their CD-ROM or online key will not get a refund for that portion because it cannot be used by another student (100 Euro).

Your course fees are not refundable if you cancel your place for any reason within 4 weeks of the course start date because, at this stage, we have already hired a venue and instructors to accommodate you on the course.

In an emergency, you may transfer your place on that course to another student (following consultation and agreement with Code Blue) but you are responsible for delivering your pre-course pack to the new student. Be aware also that this student will not have as much time to prepare for the course as you. Code Blue accept no responsibility for any difficulties this student may have because of this delay.

Feedback

Code Blue value students’ feedback, both positive and negative. If you feel you have something to say about your experience of a Code Blue course, please contact us directly.

Complaints

If you feel you were treated unfairly by any member of Code Blue staff or by Code Blue’s policies, you are encouraged to contact Tom directly to voice your issues. Your issue will be dealt with swiftly and in the strictest of confidence.

Equality

Code Blue are committed to providing an excellent education experience to all students, regardless of race, ethnicity, gender, religion, disability or academic experience. Conversely, Code Blue do not offer any extra privileges to students based on race, ethnicity, gender, religion, disability or academic experience. If you feel you have been discriminated against on either of the above points, please voice your concerns directly to Tom.

I want to work with Code Blue...

Just go to our contact page and send an enquiry. Maighread will email you back and ask you to send us your CV, teaching/events experience and evidence of professional registration (Medical Council, PHECC, ABA etc) and insurance, where necessary. Tom will consider ALL requests for employment and get back to you promptly with a decision.

How do I log into the AHA Pre-Course tutorials?

To start the Self-Directed Learning module…
Go to www.onlineaha.org
Enter the activation key when prompted by the site.
your personal activation key is found in the email you received from Code Blue when signing up for the course.
Follow the prompts to create an account and register for the HeartCode course.
When you start the course, a window will pop up with a list of tutorials, cases (patient names) and assessment links.
You must work your way down through the list to complete ALL cases.
You will then be able to print out the completion certificate.

How do I access the Code Blue Pre-Course tutorials?

Go to this page
http://codeblue.wpengine.com/acls-2-day-preparation-area/

Is the ACLS course really as stressful as I've been told by my colleagues?

No. The courses are designed to be taught in a friendly, informal manner. Our instructors are knowledgeable and experienced and use positive reinforcement to emphasize the core skills. If you are struggling with skills or knowledge, one instructor will be your mentor to give you extra tuition/practice.

Will I be embarrassed in front of a big group of people?

The skills stations have maximum numbers of 6 per group. There will be a mixture of disciplines and levels of experience in your group. Everyone in the group will have something to contribute AND something to learn. You will be required to demonstrate your skills in front of the group but it will be set up at your skill level, in a familiar, imaginary setting. Our instructors will recognise when you are nervous and will calm you down and refocus you.

Do I need to bring a notepad and pens/pencils?

There will be occasions when you want to make some notes. Candidates usually make notes on the handouts/reference books supplied in your course pack. You’ll need a pen for the final MCQ.

Will there be real patients at the course?

No! All the scenarios are set up using real equipment (defibrillators, airway devices, IV lines, spinal boards etc.) and simulation manikins. The manikins are very realistic, allowing you to ventilate them, intubate them, do CPR on them and get IV access on them. If we need to show some real patients with real illnesses, we play a DVD.

I'm not used to being a team leader during emergencies at my workplace, will I be able to do it on the course?

Yes! The ACLS and PALS courses are designed to teach you how to be a team leader. You’ll find that the more times you run an arrest/emergency scenario with your group as the team, the more confident you’ll get. Your instructor will help you get over that initial fear.

Are the instructors trying to trip me up or fail me?

No! We want you to pass. We’ll give you a fair, standardised scenario that will allow you to show us what you’ve learned during the 2 days. If you can tick our boxes, you pass!

What happens if I make a mistake during my practical assessment scenario?

If it’s a minor procedural error, your instructor will debrief and remediate you straight away. If you make a major error – unsafe with a defibrillator, unable to do effective basic life support etc – you’ll be debriefed and remediated. If you were good enough over the previous 2 days, you may be given another chance. If your standard was poor all the way through the 2 days, you’ll have to repeat the course.

How long does the ACLS cert last?

Certification lasts 2 years from the course date.

How do I re-certify?

You can take the basic ACLS course again. If you are within the 2 years, you can take a 1-day ACLS recertification course. If you are within the 2 years AND you have previously recertified twice, you can take the ACLS-EP (experienced provider) course, which adds extra knowledge to your ACLS.

Will I get the certificate on the day of the course?

No. The results are sent to the Irish Heart Foundation, who take about 4 weeks to process your cert. We will then mail the certs out, either directly to you, or to your institution, depending on who is paying for the course!

I can't make it to the course. Can I get my money back?

If you cancel at least 1 month before the course, you get a full refund. If you cancel within 1 month of the course, you do not get a refund. Bookings are not transferable within this time. We have to hire instructors and a venue and send out the textbooks and CD-ROMs at this stage. You may be allowed pass your place on to a friend but be advised that this friend will have only a short time to study for the course and will have to accept the consequences of this.

How do I claim the course fee from my training grant?

We will give you an official receipt with your name, course type, date and course fee, upon successful completion of the course. You can present this to your hospital’s administration department for the refund. Some hospitals require pre-authorisation for claiming a training refund. Some hospitals may only give a partial refund – please check this before booking.

How do I log into the AHA Pre-Course tutorials?

To start the Self-Directed Learning module…
Go to www.onlineaha.org
Enter the activation key when prompted by the site.
your personal activation key is found in the email you received from Code Blue when signing up for the course.
Follow the prompts to create an account and register for the HeartCode course.
When you start the course, a window will pop up with a list of tutorials, cases (patient names) and assessment links.
You must work your way down through the list to complete ALL cases.
You will then be able to print out the completion certificate.

Is the ACLS course really as stressful as I've been told by my colleagues?

No. The courses are designed to be taught in a friendly, informal manner. Our instructors are knowledgeable and experienced and use positive reinforcement to emphasize the core skills. The 1-Day ACLS course does NOT provide extra time for practice, however. We recommend that you get extra practice with your hospital’s Resuscitation Training Department, if necessary, before attending the face-to-face part of the course.

Will I be embarrassed in front of a big group of people?

The skills/testing stations have maximum numbers of 6 per group. There will be a mixture of disciplines and levels of experience in your group.  You will be required to demonstrate your skills in front of the group but it will be set up at your skill level, in a familiar, imaginary setting. Our instructors will recognise when you are nervous and will calm you down and refocus you.

Will there be real patients at the course?

No! All the scenarios are set up using real equipment (defibrillators, airway devices, IV lines, spinal boards etc.) and simulation manikins. The manikins are very realistic, allowing you to ventilate them, intubate them, do CPR on them and get IV access on them. If we need to show some real patients with real illnesses, we play a DVD.

I'm not used to being a team leader during emergencies at my workplace, will I be able to do it on the course?

The 1-Day ACLS course is recommended for people who have either completed the 2-Day ACLS course before or who regularly manage cardiac emergencies in real life.

Are the instructors trying to trip me up or fail me?

No! We want you to pass. We’ll give you a fair, standardised scenario that will test your core skills. If you can tick our boxes, you pass!

What happens if I make a mistake during my practical assessment scenario?

If it’s a minor procedural error, your instructor will debrief and remediate you straight away. If you make a major error – unsafe with a defibrillator, unable to do effective basic life support etc – you will not pass.

How long does the ACLS cert last?

Certification lasts 2 years from the course date.

How do I re-certify?

You can take the basic ACLS or 1-Day ACLS course course again. If you are within the 2 years AND you have previously recertified twice, you can take the ACLS-EP (experienced provider) course, which adds extra knowledge to your ACLS.

Will I get the certificate on the day of the course?

No. The results are sent to the Irish Heart Foundation, who take about 4 weeks to process your cert. We will then mail the certs out, either directly to you, or to your institution, depending on who is paying for the course!

I can't make it to the course. Can I get my money back?

If you cancel at least 1 month before the course, you get a full refund. If you have activated your Online Key, that portion of the cost (100 Euro) is non-refundable. If you cancel within 1 month of the course, you do not get a refund. Bookings are not transferable within this time.

How do I claim the course fee from my training grant?

We will give you an official receipt with your name, course type, date and course fee, upon successful completion of the course. You can present this to your hospital’s administration department for the refund. Some hospitals require pre-authorisation for claiming a training refund. Some hospitals may only give a partial refund – please check this before booking.

Is the PALS/PEARS course really as stressful as I've been told by my colleagues?

No. The courses are designed to be taught in a friendly, informal manner. Our instructors are knowledgeable and experienced and use positive reinforcement to emphasize the core skills. If you are struggling with skills or knowledge, one instructor will be your mentor to give you extra tuition/practice.

Will I be embarrassed in front of a big group of people?

The skills stations have maximum numbers of 6 per group. There will be a mixture of disciplines and levels of experience in your group. Everyone in the group will have something to contribute AND something to learn. You will be required to demonstrate your skills in front of the group but it will be set up at your skill level, in a familiar, imaginary setting. Our instructors will recognise when you are nervous and will calm you down and refocus you.

Do I need to bring a notepad and pens/pencils?

There will be occasions when you want to make some notes. Candidates usually make notes on the handouts/reference books supplied in your course pack. You’ll need a pen for the final MCQ.

Will there be real patients at the course?

No! All the scenarios are set up using real equipment (defibrillators, airway devices, IV lines, spinal boards etc.) and simulation manikins. The manikins are very realistic, allowing you to ventilate them, intubate them, do CPR on them and get IV access on them. If we need to show some real patients with real illnesses, we play a DVD.

I'm not used to being a team leader during emergencies at my workplace, will I be able to do it on the course?

Yes! The PALS/PEARS courses are designed to teach you how to be a team leader. You’ll find that the more times you run an arrest/emergency scenario with your group as the team, the more confident you’ll get. Your instructor will help you get over that initial fear.

Are the instructors trying to trip me up or fail me?

No! We want you to pass. We’ll give you a fair, standardised scenario that will allow you to show us what you’ve learned during the 2 days. If you can tick our boxes, you pass!

What happens if I make a mistake during my practical assessment scenario (PALS)?

If it’s a minor procedural error, your instructor will debrief and remediate you straight away. If you make a major error – unsafe with a defibrillator, unable to do effective basic life support etc – you’ll be debriefed and remediated. If you were good enough over the previous 2 days, you may be given another chance. If your standard was poor all the way through the 2 days, you’ll have to repeat the course.

How long does the PALS/PEARS cert last?

Certification lasts 2 years from the course date.

How do I re-certify (PALS)?

You can take the basic PALS course again. If you are within the 2 years, you can take a 1-day PALS recertification course.

Will I get the certificate on the day of the course?

No. The certs take about 2 weeks to be processed. We will then mail the certs out, either directly to you, or to your institution, depending on who is paying for the course!

I can't make it to the course. Can I get my money back?

If you cancel at least 1 month before the course, you get a full refund. If you cancel within 1 month of the course, you do not get a refund. Bookings are not transferable within this time. We have to hire instructors and a venue and send out the textbooks at this stage. You may be allowed pass your place on to a colleague but be advised that this colleague will have only a short time to study for the course and will have to accept the consequences of this.

How do I claim the course fee from my training grant?

We will give you an official receipt with your name, course type, date and course fee, upon successful completion of the course. You can present this to your hospital’s administration department for the refund. Some hospitals require pre-authorisation for claiming a training refund. Some hospitals may only give a partial refund – please check this before booking.

 

How do I log into the VLE to do the Pre-Course Tutorials?

Go to ALSG.org and follow the links to the VLE.

Register for an account.

When you log in, using the account details you just gave ALSG, follow the links to the APLS in Code Blue Dublin link.

Enter the password (enrolment key) as found in your confirmation email and courseware pack (delivered to you from Code Blue).

You MUST complete the Pre-Course Tutorials BEFORE the course date. Give yourself at least 4 hours to do this.

No need to print anything.

What happens if I don't complete the VLE before the course??

You will not get an APLS Certificate and will not be allowed sit the written or practical tests. This is an ALSG rule and is NOT negotiable.

You will be offered the opportunity to stay and observe the course. You will remain part of the group but will not manage scenarios and will not be tested. You will then receive an APLS OBSERVER Certificate if you stay for the full 2 days. You will receive a receipt from Code Blue for your payment but this receipt will state that you did NOT successfully complete the course and only observed. This may negate your refund from the HSE or some employers.

If you choose NOT to stay for the full 2 days as an observer, you will not receive an APLS Certificate OR an APLS OBSERVER Certificate. You will receive a receipt for your payment but this receipt will state that you did not successfully complete the course and you did not stay to observe the 2 days. This may negate your refund from the HSE or some employers.

Bottom line: log into the VLE about 3 weeks before the course and complete at least a week before the date. It’s not worth the headache.

Is the ALSG course really as stressful as I've been told by my colleagues?

No, but it is a very intensive 2 days. The courses are designed to be taught in a friendly, informal manner. Our instructors are knowledgeable and experienced and use positive reinforcement to emphasize the core skills. If you are struggling with skills or knowledge, one instructor will be your mentor to give you extra tuition/practice.

Will I be embarrassed in front of a big group of people?

The skills stations have maximum numbers of 8 per group. There will be a mixture of disciplines and levels of experience in your group. Everyone in the group will have something to contribute AND something to learn. You will be required to demonstrate your skills in front of the group but it will be set up at your skill level, in a familiar, imaginary setting. Our instructors will recognise when you are nervous and will calm you down and refocus you.

Do I need to bring a notepad and pens/pencils?

There will be occasions when you want to make some notes. Candidates usually make notes on the handouts/reference books supplied in your course pack. You’ll need a pen for the final MCQ.

Will there be real patients at the course?

No! All the scenarios are set up using real equipment (defibrillators, airway devices, IV lines, spinal boards etc.) and simulation manikins. The manikins are very realistic, allowing you to ventilate them, intubate them, do CPR on them and get IV access on them. Some practical skills are performed on animal cadaveric specimens (sheep, goats, reindeer).

I'm not used to being a team leader during emergencies at my workplace, will I be able to do it on the course?

Yes! The APLS courses are designed to teach you how to be a team leader. You’ll find that the more times you run an arrest/emergency scenario with your group as the team, the more confident you’ll get. Your instructor will help you get over that initial fear.

Are the instructors trying to trip me up or fail me?

No! We want you to pass. We’ll give you a fair, standardised scenario that will allow you to show us what you’ve learned during the 2 days. If you can tick our boxes, you pass!

What happens if I make a mistake during my practical assessment scenario?

If it’s a minor procedural error, your instructor will debrief and remediate you straight away. If you make a major error – unsafe with a defibrillator, unable to do effective basic life support etc – you’ll be debriefed and remediated. If you were good enough over the previous 2 days, you may be given another chance. If your standard was poor all the way through the 2 days, you’ll have to repeat the course.

How long does the APLS cert last?

Certification lasts 3 years from the course date.

How do I re-certify?

You can take the basic APLS course again. If you are within the 3 years, you can take a 1-day APLS recertification course.

Will I get the certificate on the day of the course?

No. The certs take about 6 weeks to be processed by ALSG in the UK. You can then download the cert from the VLE website.

I can't make it to the course. Can I get my money back?

If you cancel at least 1 month before the course, you get a full refund. If you cancel within 1 month of the course, you do not get a refund. Bookings are not transferable within this time. We have to hire instructors and a venue and send out the textbooks at this stage. You may be allowed pass your place on to a colleague but be advised that this colleague will have only a short time to study for the course and will have to accept the consequences of this.

How do I claim the course fee from my training grant?

We will give you an official receipt with your name, course type, date and course fee, upon successful completion of the course. You can present this to your hospital’s administration department for the refund. Some hospitals require pre-authorisation for claiming a training refund. Some hospitals may only give a partial refund – please check this before booking.

I have never been involved in a major incident, can I take the course?

The majority of students on a MIMMS course have never been involved in a major incident and never will. The skills and core philosophy of MIMMS are applicable to many other real-life situations – radio procedure, command&control, incident debriefing etc.

Do I need to bring outdoor gear or protective equipment?

Outdoor clothing is strongly recommended – this IS Ireland! If you have your own hi-vis jacket, bring it along. We will not be putting you in situations where you need PPE. All our scenarios are simulated and safe.

Will I get certification on the day?

Code Blue will supply you with a certificate of attendance and a receipt for your payment. The MIMMS certificate takes 6 weeks to process through ALSG and will be available online via their website.

How do I get to 102 Slaney Road, Glasnevin, Dublin 11?

Code Blue’s Training Centre is located at 102 Slaney Road, Dublin Industrial Estate, Glasnevin, Dublin 11. Coming from the M50, take the Finglas exit (Joe Duffy BMW Motors) and drive approximately 4km straight downhill along Finglas Road. When Glasnevin Cemetery is on your left, turn right at Esso/Woodies DIY. We are opposite Bargaintown. Coming from the City Centre (Phibsborough/Drumcondra), drive past Glasnevin Cemetery on the Finglas Road, towards the M50. Turn left at Esso/Woodies. We are opposite Bargaintown. Traffic can be heavy along Finglas Road in the morning, so leave plenty of time to reach the venue (approx 20 minutes from the M50 at 0715)

Click here for Google Maps directions to 102 Slaney Road.

How do I get to the O'Brien Institute, Marino, Dublin 3

The OBI is the Dublin Fire Brigade Training College and is located on Malahide Road near the junction with Griffith Avenue (opposite Mount Temple school). Please leave plenty of time to reach the OBI on weekdays because traffic can be heavy coming off the M50 down to Griffith avenue along Swords Road. There is free parking at the OBI. Training takes place in a converted chapel at the end of the main college building.

Click here for Google Maps directions to the O’Brien Institute.

How do I get to the Beacon Hospital, Sandyford, Dublin 18

The Beacon Hospital is located on Blackthorn Road in Sandyford Industrial Estate. Please leave plenty of time to reach the hospital on weekdays because traffic can be heavy. There is free parking on weekends on Furze Road (the next right turn after the Beacon Hospital on Blackthorn Road). Traffic is generally not a problem on weekends. Training takes place on the 6th floor of the main hospital.

Click here for Google Maps directions.

How do I get to the Galway Clinic, Doughiska, Galway

The Galway Clinic is located just off the Galway Outer Ring Road, at the Martin Roundabout. If you are coming from Dublin, turn left at the end of the motorway and you will see the Clinic straight ahead. There is paid parking at the Galway Clinic (12 Euro per day, subject to change by the Galway Clinic). Training takes place on the 3rd floor of the consultants’ clinic.

Click here for Google Maps directions to the Galway Clinic.

How do I hire Code Blue personnel for my event?

First, get in contact with us. If you already have a Medical Plan as part of your Event Safety Plan, we will quote you for filling the requirements of that plan. If you don’t already know what type of medical cover you need, Tom will discuss all aspects of your event in detail and, using nationally-recognised templates, advise on the recommended level of cover.

What's the minimum notice required before my event?

It depends on what you need. A single paramedic is a lot easier to organise than a fully-equipped field hospital, staffed by a consultant ED physician! Generally, 4-6 weeks will work ok.

I was treated by the Code Blue team at an event. How do I access my records?

The Event Promoter is your first point of contact. Most issues are of a general nature and can be sorted out by a simple email or phone call. If your confidential medical information is required, our Medical Director will retrieve your file and prepare a report for you, addressing your specific concerns.

I want to work with Code Blue. Who do I contact?

Just go to our contact page and send an enquiry. Our events co-ordinator will email you back and ask you to send us your CV, events experience and evidence of professional registration (Medical Council, PHECC, ABA etc) and insurance, where necessary.

If your question is not answered here, please contact us