Training Division Terms and Conditions

Codeblue – Effective April 2019 (As Updated)

These terms apply to all bookings made with the Codeblue Training Division, including individual candidates and hospitals or organisations engaging us to deliver training.

Cancellation and Refund Policy

All Codeblue training courses require advance instructor commitment, strict instructor-to-candidate ratios, venue booking, equipment allocation and, in most cases, mandatory pre-course learning.

Once a booking enters the applicable cancellation window, it becomes fully committed.

Inside the cancellation window, no refunds, credits, transfers, substitutions or movement to another course are permitted, except where explicitly stated for self-funded BLS candidates.

1. Hospitals, Clinics and Organisations (Invoiced Bookings)

This applies where a hospital or organisation:

  • Enrols one or more staff members on a scheduled course; or

  • Engages Codeblue to deliver a dedicated course for its staff.

Dedicated Courses (Full Course Delivery)

Where a hospital or organisation books a full course:

  • The booking secures instructor(s) for the agreed maximum candidate number.

  • The invoice reflects the instructor commitment, not the number of attendees who present.

  • The organisation remains liable for the full invoiced amount regardless of non-attendance, staff illness, internal changes, or reduced numbers on the day.

Inside the applicable cancellation window, no reductions, refunds, credits, substitutions or movement of dates are permitted.

2. Self-Funded Individual Candidates (Website Bookings)

BLS Courses (Self-Funded Only)

  • A refund or transfer is permitted up to 14 days before the course start date.

  • Within 14 days of the course start date, no refund, credit, transfer or movement to another date is permitted.

This flexibility applies only to self-funded BLS bookings. It does not apply to hospital-funded bookings or any other course type.

3. All Other Courses

Including but not limited to:

ACLS, Heartcode, APLS, PALS, PEARS, HMIMMS, MIMMS and any other advanced or instructor-intensive programme.

Standard Cancellation Windows

  • APLS: Minimum 8 weeks’ notice required

  • ACLS, Heartcode, PALS, PEARS and all other non-BLS courses: Minimum 4 weeks’ notice required

  • HMIMMS and MIMMS (hospital-delivered courses): Minimum 12 weeks’ notice required

To qualify for cancellation outside these windows, all issued training materials must be returned before the deadline. The effective cancellation date is the date materials are received by Codeblue.

HMIMMS and MIMMS – Additional Terms

For HMIMMS and MIMMS courses delivered for hospitals or organisations:

  • A strict 12-week cancellation window applies.

  • Once inside 12 weeks, no refund, credit, transfer or movement of dates is permitted.

Where cancellation occurs outside the 12-week window, the following will be deducted from any refund:

  • Instructor travel costs (including flights, ground transport and accommodation) where booked or paid

  • ALSG registration fees where candidates have been registered and fees paid

  • Manual costs where manuals have been ordered

  • Any other non-recoverable supplier costs

  • An administration fee of 10% of the total course fee

Where manuals have been purchased, they will still be issued, and their cost deducted from the refund.

Pre-Course Learning (All Applicable Courses)

Many courses require mandatory pre-course learning.

Where pre-course learning involves individual activation by the candidate:

  • Once activated, the licence cannot be reused.

  • If cancellation occurs outside the cancellation window and pre-course learning has been activated, the cost of that activation will be deducted from any refund.

Where a candidate transfers to another course date outside the cancellation window:

  • Pre-course learning will not be reissued.

  • The original activation remains valid for the rescheduled course.

  • No additional pre-course charge applies.

Inside the Cancellation Window (All Courses Except Self-Funded BLS)

Once a booking enters the applicable cancellation window:

  • No refunds (full or partial)

  • No credits

  • No transfers

  • No substitutions

  • No movement to another date

  • No exceptions for illness, injury, personal emergencies, staffing issues or unforeseen circumstances

There are no discretionary exceptions.

Refusal of Entry

For ACLS, Heartcode, PALS, PEARS, PILS, HMIMMS, MIMMS or APLS courses, participants must arrive on time.

If a participant arrives more than 15 minutes after the scheduled start time, they are highly likely to be refused entry.

Late arrival results in missing critical course content and disrupts the structured delivery of the programme. The decision rests with the course coordinator.

If refused entry:

  • No refund will be issued

  • No rescheduling will be permitted

  • The participant must book and pay for a new course

Each participant reserves a space which determines instructor allocation and resource planning. As courses are typically fully booked, that space could have been offered to another candidate.

Incorrect Course Date Attendance

If a participant arrives on a date different from the one they are registered for, the course coordinator will assess whether space is available, subject to strict instructor-to-candidate ratios.

If the participant was registered for a course that has already taken place:

  • They will be deemed a no-show

  • No refund or rescheduling will be offered

  • A new booking and full payment will be required

If the participant is registered for a future course date and provides evidence:

  • The coordinator may allow attendance if space permits

  • This decision is entirely at the coordinator’s discretion

  • Instructor ratios and logistical constraints will take precedence

 

Website Terms and Conditions

The terms and conditions below govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

1. Intellectual Property Rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

2. Licence to Use the Website

You may view, download for caching purposes only, and print pages from the website provided that:

(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;

(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.

3. Limitations of Liability

The information on this website is provided free of charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date. To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill). Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

4. Variation

We may revise these terms and conditions from time to time. Please check this page regularly to ensure you are familiar with the current version.

5. Entire Agreement

These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements in respect of your use of this website.

6. Law and Jurisdiction

This notice will be governed by and construed in accordance with Irish law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of Ireland.